Returns & Exchanges

At Pipe Vise, we stand behind the quality of our tools and offer a 30-day return policy for unused items in their original packaging. We are committed to ensuring you have the right equipment for the job and provide a streamlined process for all returns and exchanges.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the unused tools in their original manufacturer packaging, ensuring all components and manuals are included to avoid restocking fees.

• 3.
  Ship the Item

  Affix the provided shipping label or use your preferred carrier to send the package to our designated distribution center for inspection.

• 4.
  Receive Refund or Exchange

  Once our technicians verify the condition of the return, we will process your refund to the original payment method or ship out your requested exchange within 5 business days.