Frequently Asked Questions

Everything you need to know about our professional-grade tools and services.

What is the standard shipping time for orders?

Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days depending on your location and the shipping method selected at checkout.

Do you offer a warranty on your tools?

Yes, all Pipe Vise products are backed by a limited lifetime warranty against manufacturing defects. If a tool fails due to a defect in materials or workmanship, we will repair or replace it free of charge.

What is your return policy?

We accept returns on unused items in their original packaging within 30 days of purchase. Please contact our support team to initiate a Return Merchandise Authorization (RMA) before shipping items back.

Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination and are calculated at the time of checkout.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.